Need answers about our returns and refunds policy? You're in the right place.
Can I change my order?
Once you've placed an order, you can't change it, but you can amend your contact and delivery details – just go to email us to change.
Can I cancel my order?
Yes, only if the order hasn’t been dispatched and isn’t engraved.
What if I don't like what I ordered?
You can arrange to return by emailing firstname.lastname@example.org; you have 30 days from receiving your order in which to return it. Contact us within 14 days of receiving your order, and we'll let you know how to return it. Once it gets back to us, we'll refund you (including your initial delivery charge depending on the reason, minus any return or collection costs out).
What if the item is damaged when it arrives, or I was sent the wrong item?
Our quality team checks your products to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 30 days. It will really help if you can send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item. We'll either give you a full refund, or order you a replacement.
How much do returns cost?
If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return/collection. But if you're returning an item because you've changed your mind, you'll need to pay the cost noted below.
If you return your whole order, we'll give you a full refund, including what you paid for delivery, minus the returns fee.
If you only return some of your order, we'll refund for those items and their delivery, minus the returns.
If you’re returning an order from the Republic of Ireland we’ll also give you a full refund, including what you paid for delivery, minus the returns or collections fee. However, we’re unable to refund the additional delivery surcharge(s).
Please be aware that the amount refunded on an ROI order will be based on the exchange rate at the time of return, which means you may receive more or less than your original order value. Your card provider may also charge a conversion fee.
UK £5.95 returns fees
For the rest of the world please contact us as Fees range from £15 - £30
How long will my refund take?
For security reasons, we can only make refunds to the original payment method you used to place your order.
When will my refund be processed?
Up to 3-5 working days
When will it reach my account?
Typically within 5-7 days
* Terms vary between bank and card companies. Customers can see their refund policy on the T&Cs they have with their banks.
** Typically within 5-7 days, but it may take up to 30. Customers can see their refund policy on the T&Cs they have with their banks.